Short-term rental market crisis management during the COVID-19 pandemic: Stakeholders' perspectives.

Miguel C, Pechurina A, Kirkulak-Uludag B, Drotarova MH, Dumančić K, Braje IN, Giglio C

Int J Hosp Manag 102 (-) 103147 [2022-04-00; online 2022-01-12]

Contingency plans and crisis management strategies have been implemented by the short-term rental industry to deal with the COVID-19 pandemic. This paper examines the strategies adopted by three key groups of stakeholders: short-term rental platforms (e.g. Airbnb,, service providers (represented by property management companies and short-term rental associations) and policymakers/tourism experts. The professional service providers, in particular, constitute a significant share of the short-term rental industry, but have not received much scholarly attention. In this respect, our study fills this gap by bringing attention to unexplored segments of the short-term rental industry. By examining and comparing the responses from these key groups, the paper contributes to the ongoing research about the workings of the short-term rental industry and its responses to the COVID-19 crisis.

Category: Social Science & Humanities

Topics: Register-based research

Type: Journal article

PubMed 35035022

DOI 10.1016/j.ijhm.2022.103147

Crossref 10.1016/j.ijhm.2022.103147

pii: S0278-4319(22)00009-3
pmc: PMC8752289

Publications 9.5.0